OUR COMPANY POLICIES

Many people like to know a little about the company behind the products they buy. The objective of our business is to provide a high quality product and reliable service for our customers. We hope you will enjoy visiting our web site and purchasing our products as much as we enjoyed providing them for you.

~ Prices:
Prices do not include shipping and handling
Prices are subject to change.
We are not responsible for any print errors.
Sales tax will be charged on shipments made with in the state of Maine.

~Payments:
Made via PayPal, check, or money order. Shipments will be processed after payment is received in full. The service fee on all returned checks is $35.00.

~ Shipping and Handling Policy:
Due to rate increases and per minimum density rules put in place by Postal Services shipping costs are calculated after purchases. When your order is ready for shipment we will send a Pay Pal money request for shipping charges. Thank you for your understanding.
Customer pays shipping and handling on all orders. We attempt to ship your order within 2 days. Your order will be shipped on or shortly after receiving full payment of the order. If you have not received your shipped order with in two weeks, contact us.

~ Damaged CLAIMS:
If damage occurs, please accept our apologies for the inconvenience. Contact shipper immediately! KEEP CARTON AND PACKING INTACT. Then contact us for replacement or credit on merchandise. We are not responsible for any loss or damage that may occur in transit with the freight line. Failure to follow the above instructions will void the insurance and limit our ability to give you credits or replacements.

~ Cancellations and COD Returns:  
C. O. D. returns will not be accepted without approval. Any products returned without an authorization invoice number will be billed a 10 percent handling fee and all shipping costs. On damaged goods, we pay freight both ways.  For reasons other than damage, return shipping is customer's expense. It is the purchaser's responsibility to properly package and insure merchandise authorized for return.
All cancelled orders will be billed a 25% cancellation fee. 

 ~ Return Policy:
Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
There is a no return policy on custom orders and special sale items, unless damaged in shipping. We pay all shipping costs on damage returns only. On all other returns the shipping costs are the customer's responsibility.